FAQs2018-06-11T15:43:02+00:00

FREQUENTLY ASKED QUESTIONS

Replacing Ignitor Battery [MHP]2018-06-25T09:40:20+00:00

If you do not hear any clicking when you push the ignitor button, it may be time to replace the battery.

To access the battery, unscrew the ignitor push button and collar. Remove the old battery. If you see any corrosion in the battery compartment it can be removed by wrapping a small piece of sand paper around the eraser end of a pencil and using that to scrape off the corrosion.

Install a new AAA battery into the battery compartment, positive (+) side down. Replace the push button and collar.

Below is a video showing how to replace the battery in the electronic ignitor.

How Do I Convert My MHP Grill from Natural Gas to LP Gas or LP Gas to Natural Gas [MHP]2018-06-25T09:40:33+00:00

To convert a JNR, WNK or TJK from on gas type to another you will need to replace the entire valve assembly (which includes the correct orifice). If you were only to only change the orifice on your valve, you will not have control over the variable heat settings on your grill because internally the valves are tooled differently per gas type. Your grill will burn on high at all times and you will not be able to turn it to low. If you are unsure, please contact our knowledgeable staff to determine which conversion kit you will need for your conversion.

Where Can I Find the Model and Serial Number On My Grill? [MHP]2018-06-25T09:40:09+00:00

Your model and serial number could be located in a couple of places. It depends on which model Modern Home Product grill you own.

  • The model & serial number most typically will be located on the left end cap of your control panel.
  • Other models will have the serial number located on the underside of slide-out grease tray.
What is the Material Peeling Inside Top Casting of My Grill? [MHP]2018-06-25T09:47:08+00:00

Is that peeling paint on the inside of the grill lid?

Example of grease build-up on inside of grill

Example of grease build-up on the inside of the grill

There is no paint applied on the inside of your grill lid and not used on the inside of our grills due to the fact that paint is flammable and toxic. What you are seeing is a carbon and grease build-up on the inside of your grill. Remarkably it does resemble the look of peeling paint, but it is simply residue that can be scraped off.  There are several ways that your grill lid can be cleaned.

  1. You can use a wadded up ball of aluminum foil, or a plastic flat blade putty knife to scrape off the majority of the food build-up. The loosened material can be removed with a shop vac.
  2. You can also take the removal a step further if you would like and use a brass wire wheel to remove any excess residue left in the casting.
  3. You can also use a garden hose to remove some of the material, but if you do this, first you will need to remove the briquettes and cover your collector box & electrode with aluminum foil so they don’t get wet. After cleaning, once the grill is dry, remove the foil from the collector box and put the briquettes back in place.
  4. The inside of the grill lid can also be power washed, but you will want to remove the top casting from the grill before you do this, so the water doesn’t damage the ignitor or break the briquettes, or tip the grill over.
Which way do you put in a battery in my ignitor? [MHP]2018-06-25T09:36:35+00:00

Positive side goes down.

What does it mean if there are flames coming out of my grill’s control panel? [MHP]2018-06-25T09:36:25+00:00

This is called a Flashback. Flashbacks are caused by an obstruction in either your venturi tubes or in the orifices.

Can I put food over my Infra-Red burner when it is not in use? [MHP]2018-06-25T09:36:06+00:00

You should never put food over your infra-red burner if the burner is not lit.

The infra-red burners are designed to incinerate the drippings from your food. If the burner is not turned on this drippings will rest on your burner and clog the burner preventing proper air flow the next time you use your grill preventing the infra-red burner for working properly. In some cases, this will cause the ceramics to crack resulting in the need for a new burner.

Can I wash my briquettes with soap and water? [MHP]2018-06-25T09:35:57+00:00

You should not wash your briquettes with soap and water.

Because your Flavormaster briquettes are made of porcelain the water will cause your briquettes to shatter if not thoroughly dry before using. Your self-cleaning Flavormaster briquettes are designed to be flipped over once or twice a season where any food debris will cook off.

Can I Use Compressed Air to Clean My MHP Burner/Venturi Tube? [MHP]2018-06-25T09:35:48+00:00

No, you should not use compressed air—by using the air you are not removing the obstruction just blowing it out of the way. Instead, you will want to use the provided venturi tube brush to clean your venturis.

What Do I Do If My Cast Oval Burner is Lighting Unevenly Or Only On One Side? [MHP]2018-06-25T09:35:36+00:00

Because these burners are constructed of cast stainless steel, over time you may notice the portholes are closing up due to calcification. To keep your burner working properly year after year you will want to inspect these burners each season and clean off all of the calcification with a wire brush. If you have neglected to do this grill maintenance you may notice your ports are severely clogged and you can attempt to unclog each of these ports by either drilling them out with a drill or the use of a sandblaster.

What Do I Do If My infra-red burner is popping when I light my grill? [MHP]2018-06-25T08:55:31+00:00

You will want to clean out your infra-red burner venturi with the venturi tube cleaner that was supplied with your grill. If you experience the same popping when you reinstall your burner it may be that you have a cracked ceramic or broken seal. If this is the case, you will need to replace your infra-red burner with a new one.

My wire mesh screen on my infra-red burner has rusted away. [MHP]2018-06-25T09:35:21+00:00

You will need to get your infra-red burner replaced.

What Can I Do If My Valve Is Hard To Turn? [MHP]2018-06-25T08:57:41+00:00

While you grill is turned off you can try removing your knobs and spray a lubricant directly on the valve stems. You can then replace your knobs and work the lubricant into your valve by pushing in the knob and turning back and forth several times. If you notice that the valve is still difficult to turn you will need to replace your valve.

If you have any questions or concerns about your grill, please do not hesitate to contact one of our knowledgeable customer service agents.

What Can I Use To Clean My Stainless Steel Cooking Grids? [MHP]2018-06-25T09:01:02+00:00

There are several ways you can clean your stainless steel cooking grids.

  • You can use a brass bristle brush or balled up aluminum foil to scrap and clean your grids when they are hot.
  • You can use hot soapy water to soak your grids and then use a nylon scrubby pad.
  • You can also use oven cleaner to clean your grids.
  • You can put the cooking grids into a large black plastic garbage bag, add enough vinegar to cover your grids, seal the garbage bag and then place in the hot sun for several hours. When you take the grids out you can wash them with hot soapy water and a nylon scrubby to remove any additional debris.
  • DO NOT put your grids in a self-cleaning oven.
What should I do for my first time cooking on my SearMagic cooking grids? [MHP]2018-06-25T09:35:03+00:00

For the first use, you will want to put olive oil on your food you will not want to use any type of non-stick spray on your cooking grids.

Are my SearMagic grids are warping? [MHP]2018-06-25T09:34:46+00:00

Yes, SearMagic grids can warp.
Warping is usually caused by cooking with a burner that has a split in the seam, allowing a larger flame to come through at the split. This is called a hot spot. When a burner starts to split, it needs to be replaced. Otherwise, the cooking grids will continue to warp.

How do I fix warped SearMagic Cooking Grids?
To fix warped SearMagic cooking grids, you will need to heat them in the grill on high for about 10 to 15 minutes.  Using oven mitts, remove your grids one at a time and wrap in an old towel. Next set them on a flat surface such as a sidewalk and press down on the high spots until flat. You may need to repeat this process several times depending on how severe the warping has become.

The way to keep the cooking grids from warping again is to be sure to inspect your burner at the beginning of each grilling season and replace the burner if the seam starts to split.

The warranty covers the cooking grids against a manufacturing defect, such as a weld pop. The warranty specifically excludes warping, which is explained in the Maintenance section of the owners’ manual.

Can I put my SearMagic Cooking grids in the dishwasher or self-cleaning oven? [MHP]2018-06-25T09:09:18+00:00

No, you should not put your cooking grids in the dishwasher or self-cleaning oven.

Your cooking grids are full debris and will potentially ruin your dishwasher and the high temperatures of the heat drying cycle could potentially warp your grids. The extreme temperatures of the self-cleaning cycle in your oven could melt your SearMagic grids making them unusable.

DO NOT use oven cleaner on your SearMagic grids either. This will pit the metal and jeopardize the integrity of the grid.

Is there a coating on the SearMagic grids? [MHP]2018-06-25T09:34:35+00:00

No there is no coating on the SearMagic cooking grids.

How do you clean SearMagic Cooking Grids? [MHP]2018-06-25T09:34:20+00:00

You can use a brass bristle brush to clean SearMagic cooking grids when the grids are hot. When the grids are cold, you can soak them in a Rubbermaid-type container filled with hot water and a grease-cutting dish soap like Dawn, and then scrub with a brass bristle brush or a nylon dish scrubbie.

Every time you use your grill, you can take the grid on the left, flip it over, and move it to the right end of the grill, and slide the other grid(s) over to the left, and then pre-heat the grill for 10 minutes on high. Also, heat the grill to high and let it run for 10 minutes after you finish cooking. This will help to burn off anything that has dripped onto the grids.

There is a wood scraping tool (GGWB5), which is like a large wooden two-tined fork, which is designed to help remove clumps of food, marinades, etc. from between the ridges on the SearMagic cooking grids. There is also a narrow, brass bristle brush (GGWB10) which is designed to fit between the ridges on the SearMagic cooking grids.

GGWB5

GGWB5

GGWB10

GGWB10

Can I Use Non-Stick Grilling Spray On My Cooking Grid? [MHP]2018-06-25T09:02:09+00:00

You should not spray grilling spray on your cooking grids. The grilling spray will burn to your grids and leave a gummy yellow coating that is very hard to remove and cause your food to stick even worse.

What if I smell gas and my grill won’t ignite? [MHP]2018-06-25T09:16:25+00:00

If you smell gas and the grill will not ignite you will need to check a couple of things.

  • Is my ignitor sparking? You may need to check and replace your battery if you don’t hear a clicking sound.
  • If your ignitor module is sparking and your grill still won’t ignite you will need to make sure your wires are secured properly.
  • If your ignitor module is sparking and your wires are secured properly you will not need to make sure your ignitor box has not rusted away by your burner.
  • If your grill still will not ignite with your ignition system your grill is equipped with a safe alternate method of lighting.
    • You may need to light your with a long lighter through the hole that is located in the bottom casting directly under your right side shelf.
    • First, put the lighter in the hole and ignite then ignite it once it is near your burner.
    • Then turn the right valve knob to the “high” position.
    • Finally turn the left valve knob to the “high” position and preheat your grill for 10 minutes.
    • Bring on the BEEF

If you have any questions or concerns about your grill, please do not hesitate to contact one of our knowledgeable customer service agents.

What type of paint can I use to repaint the outside of my grill? [MHP]2018-06-25T09:22:00+00:00

A good quality high temp grill paint. We offer the BF1 which would be the closest match to the powder coat finish of your grill.

How do I prepare the outside of my grill to repaint? [MHP]2018-06-25T09:25:23+00:00

When repainting to the outside of your grill you want to make sure that you remove all the grease and debris thoroughly to ensure that your paint adheres properly to the following steps.

  • Tape off or remove anything on your grill that you do not want to paint. (control panel, logos, handle, etc…)
  • Wash grill with hot soapy water, rinse and dry.
  • Use a degreaser and then steel wool with is available in our grill clean-up kit. (CUK1)
  • Wipe down grill with a lint free cloth before painting with a high-temp grill paint which is included with our clean-up kit.
How do I know if my burner needs to be replaced? [MHP]2018-07-05T10:18:18+00:00

Burners are going to rust due to the high heat, salt, and food drippings. This surface rust is not reason enough to replace your burner, however. Your annual maintenance should include a thorough investigation and cleaning of your burner. When you take your burner out you should remove the surface rust on the burner with a wire brush.

Below are several problems that will indicate your burner needs to be replaced.

  • Large gaping holes on the underside of your burner rather than individual round ports.
  • Leg pins and blocks fell out of the bottom of your burner.
  • Split seams along the edge of your burner.

If you are unsure if your burner needs to be replaced, please do not hesitate to contact one of our knowledgeable customer service agents.

Example of a burner that needs to be replaced

Example of a burner with gaping holes on burner

Split Seams on burner

Example of a burner with split seams along the bottom of the burner

Missing or Broken Leg Pins

Example of a burner with missing or broken leg pins

What is the best way to remove an ignitor box that has become hermetically sealed to my bottom casting.? [MHP]2018-07-05T09:56:02+00:00

Due to the intense heat that is generated by the burner ignitor boxes can prove to be quite difficult to remove. Over time the nut that holds the ignitor box in can become corroded and hermetically sealed to your bottom casting. Below are a some recommended steps to assist in successfully removing your GGIB.

  • First, soak the nuts on both the underside and inside of your bottom casting with a penetrating oil like WD-40 or Liquid Wrench. Let this soak for several hours and you may want to give these areas a couple of doses of the penetrating oil.
  • If you have not been to remove the ignitor box after soaking with penetrating oil you can try tapping or chiseling it out.
  • Another suggestion to remove a stubborn ignitor box is to drill it out once the majority of the part has been removed. Below is a photo of what should be left before attempting to drill this out.

 

How do you convert from one gas type to another? [ProFire]2018-06-25T09:39:37+00:00

Each burner has its own orifice. Replacing each orifice is pretty straightforward and easy to do.

  1. Remove the burner and remove orifice.
  2. Install correct orifice.
  3. Reinstall burner.
Where is the model and serial number located? [ProFire]2018-06-25T09:39:26+00:00

On older models, it is on the left inner wall of the grill. On current models, it is on the bottom side of the drip pan.

The ignitor is not working [ProFire]2018-06-25T09:39:15+00:00

The battery may need replacing. Unscrew the ignitor button, replace AAA battery.

How do I clean the outside of the grill? [ProFire]2018-06-25T09:39:05+00:00

To remove grease build-up, use Simple Green or similar product. After grease is removed us an oil base stainless polish. For discoloration and burnt on stains, MHP stainless cleaner can be used. Do not use steel wool.

Is discoloration of the stainless steel normal? [ProFire]2018-06-25T09:34:04+00:00

Yes, discoloration from the intense heat and grease build up is normal and is not covered under warranty.

How do you clean the natural discoloration of the stainless steel? [ProFire]2018-06-25T09:33:52+00:00

Discoloration and burnt on stains can be removed with the MHP stainless steel cleaner and follow the directions exactly on the back of the bottle and rub with the grain of the stainless. Never use steel wool to clean a stainless steel grill.

Where can a customer register their new ProFire grill with Modern Home Products? [ProFire]2018-06-25T09:33:41+00:00

They can visit www.profiregrills.com/warranty-registration/ or mail in the warranty registration card that was included with their new grill.

When does the new ProFire Lifetime Warranty go into effect? [ProFire]2018-06-25T09:33:20+00:00

On grills purchased after April 1, 2018. Grills purchased before April 1, 2018 fall under our original lifetime warranty.

How do I clean SearMagic Cooking Grids? [ProFire]2018-06-25T09:33:07+00:00

You can use a brass bristle brush to clean SearMagic cooking grids when the grids are hot.  When the grids are cold, you can soak them in a Rubbermaid-type container filled with hot water and a grease-cutting dish soap like Dawn, and then scrub with a brass bristle brush or a nylon dish scrubbie.

Every time you use your grill, you can take the grid on the left, flip it over, and move it to the right end of the grill, and slide the other grid(s) over to the left, and then pre-heat the grill for 10 minutes on high.  Also, heat the grill to high and let it run for 10 minutes after you finish cooking.  This will help to burn off anything that has dripped onto the grids.

There is a wood scraping tool (GGWB5), which is like a large wooden two-tined fork, which is designed to help remove clumps of food, marinades, etc. from between the ridges on the SearMagic cooking grids.  There is also a narrow, brass bristle brush (GGWB10) which is designed to fit between the ridges on the SearMagic cooking grids.

GGWB5

GGWB5

GGWB10

GGWB10

Will the cast aluminum drip pan fit the original Phoenix Grills? [Phoenix]2018-06-25T09:38:43+00:00

Yes, the new cast aluminum drip pan has the same specs as the original drip pan only now it’s made out of cast aluminum.

Will the cooking grate fit the original Phoenix Grills? [Phoenix]2018-06-25T09:38:32+00:00

Yes, the new cooking grid has the same specs as the original.

Will the gas valves work for an original Phoenix Grill? [Phoenix]2018-06-25T09:38:24+00:00

No, the valves do not have the same specs.

What temperature ranges can you expect from a Phoenix grill? [Phoenix]2018-06-25T09:38:13+00:00

Phoenix grills have an expected temperature range between 225˚ – 450˚. However, remember weather conditions factor into the performance of any grill.

Is discoloration of the stainless steel normal? [Phoenix]2018-06-25T09:32:46+00:00

Yes, discoloration from the intense heat and grease build up is normal and is not covered under warranty.

How do you clean the stainless steel on the outside of the grill? [Phoenix]2018-06-25T09:32:37+00:00

To remove the grease build up first use Simple Green or similar product with a soft cloth rubbing with the grain. After grease is removed use an oil-based stainless polish and clean cloth again rubbing with the grain.

How do you clean the natural discoloration of the stainless steel? [Phoenix]2018-06-25T09:32:20+00:00

Discoloration and burnt on stains can be removed with the MHP stainless steel cleaner and follow the directions exactly on the back of the bottle and rub with the grain of the stainless. Never use steel wool to clean a stainless steel grill.

Where do you find the serial number on your grill? [Phoenix]2018-06-25T09:32:07+00:00

The serial number is located on the left end cap of the control panel.

What if the ignitor is not clicking when the button is pushed? [Phoenix]2018-06-25T09:31:54+00:00

The battery may need to be replaced. Unscrew the ignitor button, replace with an AAA battery with positive end down.

Where can a customer register their new Phoenix grill with Modern Home Products? [Phoenix]2018-06-25T09:31:40+00:00

They can visit www.mhpgrills.com/info/warranty-registration/ or mail in the warranty registration card that was included with their new grill.

Gas Lamp Usage Costs [Everglow]2018-06-25T09:37:55+00:00

Our gas lamps use 2.68 cubic ft. per hour, or roughly 1,900 cubic ft. per month or 19 Therms. Simply multiply your cost per therm from your gas provider by 19 to get a rough monthly cost.

What needs to be replaced when converting gas type for a lamp or torch? [Everglow]2018-06-25T09:37:41+00:00

All that needs to be replaced when converting gas types is the proper orifice on a gas lamp or torch.

What is a bat wing burner? [Everglow]2018-06-25T09:37:10+00:00

Our open flame burner is commonly referred to as a bat wing due to the appearance of the flame when lit.

How long should the MTL2 mantles last? [Everglow]2018-06-25T09:36:55+00:00

Weather conditions such as heavy winds and rain will factor into the life expectancy of the mantles due to their delicate nature. As a general rule, you should expect them to last 3 to 4 months.

What if the ceramic ring on the MTL2 mantle is a bit too small because of the ceramic tabs and will not fit on the burner tip? [Everglow]2018-06-25T09:31:07+00:00

A small file can be used to file down each of the tabs on the ceramic ring to make them hang properly on the burner tip.

Do you offer a wall mount gas lamp option? [Everglow]2018-06-25T09:30:41+00:00

No, unfortunately, the wall mount versions of the lamps were discontinued several years ago.

Can you have the electronic start on a lamp with dual inverted mantles? [Everglow]2018-06-25T09:42:05+00:00

No, due to the delicate nature of the mantles they are prone to breaking and are intended to be lit 24/7.

Which lamp burner style creates the brightest light? [Everglow]2018-06-25T09:30:24+00:00

The dual inverted burner option offers the brightest light followed by the upright burner option. The open flame burner option is for more of an ambiance rather than light.

Are the torches UL or CSA approved? [Everglow]2018-06-25T09:29:46+00:00

Unfortunately, we are not able to have the torches UL or CSA approved because currently there are no standards set for them to test against for this type of product.