DO NOT ALLOW THE INFRARED BURNER TO GET WET
Never use water or liquid chemicals to clear the ceramic burners. This can change the characteristics of the ceramic and cause it to malfunction. If the burners should get wet, it is important to dry it out completely before attempting to use the grill.
Remove the burner from the grill
Turn the burner(s) upside down to allow the water to drain out.
Let the burner dry overnight before reinstalling into the grill. (This process may take up to one week depending on the environment)
Once it is completely dry, place it back into the grill and attempt to use. If the burner pops, flares up or does not turn cherry orange within 5 minutes, the burner will require replacement. Burner failure caused due to a wet burner is not covered under warranty.
NEVER COOK OVER AN UNLIT INFRARED BURNER
The drippings could cause the burner to crack when relit. Always use a drip pan to protect the unlit burner when cooking indirectly. Burner failure caused by cooking over an unlit, unprotected burner is not covered under warranty.